Our TCC Satisfaction Guarantee
They say that "the best things in life are free," but unfortunately, that is simply not true when it comes to getting set up to serve your favorite specialty sip, at home. Espresso machines, grinders, and other hotshot gear can be big purchases, so we want to ensure that you're thrilled with your selections. We make every effort to provide you with all the information you need to purchase the perfect equipment. But despite best efforts, sometimes, things just don't work out, which is why we have our TCC Satisfaction Guarantee.
You will have 30 days to exchange or return your purchase.* While we can’t always provide a full refund on a purchase (see our Exchange and Return Policy) or pay for return shipping if you change your mind, we will make every effort to walk you through the exchange or return process and make it as painless as possible. We will send you all the information you need, to ensure that the product arrives safely back to us, facilitating a timely exchange to a machine that better suits your expectations, or providing you with a store credit or the balance of your refund (after any shipping and/ or restocking fees that may apply).
* Due to Distributor policy, Ascaso, Vibiemme, Elektra, and Macap have a limited, 5 day (from date of receipt) return policy.