Contact Us

ONLINE FORM

If after searching, you do not find an answer to your question, you can click the "Contact Us" button located in the same popup window, and submit your request. We will respond within 24 business hours.

Note: If an agent is available at the time of your search, then the "Contact Us" button will switch to a "Live Chat" button and we will be happy to chat with you in real time.

CUSTOMER SUPPORT
Email: customerservice@concentratedcup.com

Phone: +1 (240) 2 THE CUP
              +1 (240) 284-3287

HOURS OF OPERATION

Mon – Fri:  9am – 5pm, EST
Closed Holidays and Weekends

Address:
The Concentrated Cup
340 S Lemon Ave #2870
Walnut, CA 91789
United States

TECH SUPPORT

Self-Service:

Feel free to peruse our online "Brewbase" which is chock-full of our latest and greatest (and growing!) support documentation. The “Brewbase” knowledge base includes a plethora of information about specific machines, including their specs and usage, online manuals and links to product warranties and local repair facilities, as well as more general troubleshooting guides, tips and tricks, a glossary of terminology and brewing advice.

Check out our Brewbase knowledge base.

Full-Service:

Need something more hands-on? We’re here to help! Please contact us using one of the methods above. 

Want to check on your Order Status?
Looking for a Repair Facility?
Need information on Product Warranties?  

Having a problem with our site? Have suggestions on how we can improve the buying experience? Your comments are always welcome and encouraged … please send a note to Website Support!